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One of the best ways to improve nursing home care is to organize and participate in a family council. A family council is an organized group of relatives and friends of residents who meet regularly to discuss and address concerns about quality of care in the nursing home.
Purpose of a Family Council
The primary purpose of a family council is for families, as a group, to influence the quality of residents' care. Whatever affects the residents' lives is a proper concern of the family council, whether it's the atmosphere of the facility, the role of the medical director, the day-to-day care, respect for resident rights or the activity program.
Family councils are not merely "gripe" sessions. An effective family council allows its members to meet without facility staff (and thus, without fear of retaliation), share concerns, and submit the group's concerns in writing to the administrator.
By presenting a united voice with mutual concerns, members need not fear being isolated and threatened, and they can address the problems of all residents, rather than a few. Family councils help prevent problems and guide members on how to assert their rights and seek action on legitimate complaints.
Benefits of a Family Council
Family councils offer a forum to communicate with the facility staff. Facility staff should be invited to specific meetings at specific times to discuss specific concerns. For example, if one concern involves dietary issues, invite the dietician to talk to the council, answer questions and address these concerns. It's always better to have the staff on your side, if possible, since they are the ones who provide the direct care.
Family council members benefit directly from sharing information, support and encouragement. By working together to solve problems, families feel less isolated and powerless.
Family Council Rights
California has the strongest protections and laws for family councils in the nation! In January 2001, SB 1551 (Dunn) became law. This law added significant rights for family councils in California nursing homes and new obligations for facilities with regard to family councils.
Organizing a family council can seem like a big job but it does not have to be. It is usually best to keep organizing activities simple. To get started, take these steps:
It is a good idea to involve the residents in the meeting. Make interested residents feel welcome. Their voices are the ones that seldom get heard.
Although the council will need to select leaders at some point, it is very common for this process to be informal at first while family members are getting to know one another.
Contact CANHR to get more detailed information about planning and promoting family council meetings, seeking administrative support from the nursing home and setting up a leadership structure. Learn from the experience and success of others!
If there are many concerns about the facility, the family council must choose its battles wisely. It is unrealistic to expect all of your concerns to be dealt with at once. Lay out the issues and then prioritize. Select a concern or two of direct importance to residents, or choose less serious issues first, and see how the administrator responds. The issues and/or concerns should be agreed upon at the end of the meeting, and the format and tone of conveying the message should be agreed upon.
Put your message in writing! If you don't put it in writing, don't expect a timely response. It should be directed to the administrator or the staff liaison. Be concise and direct. Give examples of the problem without using residents' names.
Information and Support
Supporting family councils is a top CANHR priority! CANHR staff members are available to answer your questions, make suggestions and meet with your council.
CANHR has great information to help you plan and organize your family council. A booklet, "Organizing Family Councils in Long Term Care Facilities," (pdf) gives helpful organizing suggestions and includes a sample letter to the administrator, minutes and a recommendation form. Another valuable resource is CANHR's free DVD: Family Councils: Making a Difference. Free for those involved in organizing family councils, it shows how families can create change in nursing homes.
To download or order these materials, visit the Family Councils section of the CANHR website, or call us at 800-474-1116.
CANHR also offers a wealth of information on residents' rights, nursing home care standards, facility performance, Medi-Cal and other important topics. Visit our website, or call us for publication information.