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"Reliable nursing home information can be difficult to get"

Original source:,0,5321203.story

Los Angeles Times
By Tammy Worth
Monday, September 28, 2009

The government website charged with providing such information has been found lacking. Getting a full picture of a facility takes some legwork.

When Woodland Hills resident Amy Regenstreif was diagnosed with cancer in 2001, it was her elderly mother she worried about most. 

The survival rate for Regenstreif's cancer, a rare form called leiomyosarcoma, was only five years and she worried that cancer treatments and side effects would prevent her from caring for her mother, who lived with her and for whom she was financially responsible.

"I called up the Jewish Home [in Los Angeles] and said, 'You have to take my mom,' because I didn't know if I was going to be here or not," she says. "I was petrified I was going to have to put my mom in a horrible place."

Regenstreif's father had previously lived in a nursing home, where she says she would visit and find him sitting in bed in a pool of urine, see residents not properly bathed and find that nurses were talking on the phone to boyfriends while buzzers were going off from patients needing assistance. She ended up placing him elsewhere, but she didn't want to have the same experience with her mother.

The long-term-insurance saleswoman was fortunate to get her mother placed in the Jewish Home; she's been battling the cancer for eight years and her mother thrived there until her death this past March. 

Among Americans older than 65, almost 40% will eventually find themselves in a nursing home. But the choice of a facility is often made during a crisis -- with a sudden hospitalization coming to an end, perhaps, and an elderly person in no position to care for herself or himself.

Ideally, consumers would have a wealth of data and reports and clear-eyed assessments of nursing home quality. As of now, that's not the case.

Although the Centers for Medicare and Medicaid Services created a website called Nursing Home Compare in 1998 -- providing information on nursing homes certified by Medicare and Medicaid including ownership of the home and characteristics of its residents, staffing and quality -- the site's usefulness has been criticized since its inception.

Legislation being considered as part of healthcare reform bills in the House and Senate would make the site more accurate and comprehensive.

That legislation, the Nursing Home Transparency and Improvement Act, would require the site to provide more precise data on staffing ratios and facility ownership, and improve and accelerate the complaint process. It would also require the Department of Health and Human Services to scrutinize the site to ensure the information provided is clear to consumers.

The bill has long been awaited by advocates of nursing home reform. 

"I think all of us would turn there [to the site] first, even though we are skeptical of it," says Janet Wells, policy director for the National Citizen's Coalition for Nursing Home Reform, which provides advocacy, education and policy analysis on nursing home reform issues. "My concern is that people don't understand you can't just pick the best rating and assume that it will give an idea of what the care of a facility is like."


Currently, the site lists only complaints that are substantiated, which is a problem, says Pat McGinnis, executive director of California Advocates for Nursing Home Reform. McGinnis estimates that a mere 25% of complaints are substantiated because backlogs at health departments delay investigations until witnesses are gone or residents have died. She also questions the staffing ratios listed -- a major indicator of quality -- because they are self-reported. 

Further, the site's quality measures are skewed, she says. Because homes are rated on the number of patients who need acute care, facilities providing care for a high number of such patients are generally rated lower than others.

"Nursing Home Compare makes some of the worst facilities look like some of the best and vice versa," McGinnis says. 

A 2002 report by the Special Investigations Division of the Committee on Government Reform in the U.S. House found that numerous complaints were not disclosed on Nursing Home Compare. 

Among the allegations: that a staff member at one facility repeatedly exposed himself to a female resident, that some homes allowed residents to wander outside in freezing weather, that some failed to treat patients with obviously broken bones, and that a patient with a urinary tract infection was not monitored properly, resulting in a drop in blood pressure and, ultimately, her death. 

A spokeswoman for the Centers for Medicare and Medicaid Services acknowledged the limitations of the site. "It's frustrating sometimes because things happen that are difficult to document because the nursing staff is not likely to report mistakes they made," says Mary Kahn, a CMS spokeswoman.But she adds: "Nursing Home Compare is not the only tool for families to use -- it is not intended to be that, and is impossible for it to be that."

Get a full picture

That's not to say consumers can't make better-informed choices. Kahn recommends that families use the site by printing out a facility's inspection, taking it to the facility and reviewing it with the staff to see what kind of improvements are being made.

The site's current assets, Kahn says, include a three-year listing of health inspection results and a comparison of how facilities compare statewide and nationally on 19 quality measures. It also lists homes that are part of a special focus facility project; those that are the poorest performers and thus receive technical assistance from the Centers for Medicare and Medicaid Services are marked with an icon denoting them as such.

And although there may be a dearth of consumer-friendly information out there, families can nonetheless gain insight into the kind of care a home provides. (See sidebar.)

Each state also has an ombudsman program through its department of health, which tracks complaints and issues in the homes. Ombudsmen are often willing to speak frankly about area facilities, says Larry Minnix, chief executive of the American Assn. of Homes and Services for the Aging, a nonprofit organization that represents not-for-profit elder care facilities. California ombudsmen offices are parceled out by county; the Los Angeles office can be reached at (310) 393-3618 or (800) 334-9473.

Families can also find information on the most recent state survey of a facility (Form 2567) posted in a public area at the nursing home. It will have information on deficiencies and citations found during the most recent state inspection. Inspections should be held by the state every 12 to 15 months on behalf of CMS. 

Complaints filed against a facility are also important indicators of the quality of a facility, McGinnis adds. Substantiated complaints can be found at each state Department of Health. In California, the information can be found at the Health Facilities Consumer Information System online at McGinnis says it is important to consider complaints because they are difficult to file, particularly by residents and families who are often afraid of recourse.

But maybe one of the most important ways to ascertain whether a facility will be a good fit for a family member is to discuss it with him or her.

"If you can, you ought to have a conversation among family members and ask them which ones (facilities) they would want the family to explore," Minnix says. "If they don't want to talk about it, tell them you just want to know their wishes.",0,7282723.story

How to decide whether a nursing home is the right fit
Websites and organizations help patients and families choose the right facility.

September 28, 2009

Questions families should ask when meeting the director of a nursing home: 

* Does the care meet the needs of your family member? Does the facility have proper medical services? Can residents personalize their rooms with photographs and other items? Are staff members interacting one-on-one with residents? Is the staff smiling and welcoming?

* Does the facility have adequate fire and safety systems? The most recent state inspection report will show if it had deficiencies related to fire drills, up-to-date manuals and policies, or expired fire extinguishers. A fire marshal report should also be posted at each facility.

* Does it have a wanderer alert? These devices are used to make sure a disoriented resident doesn't leave the residence. 

* Does it have a pastoral care program of any kind? Such programs suggest the homes are connected to the community and that they value all dimensions of the residents' lives.

* Does it have a volunteer program and, if so, what do those volunteers do? These programs indicate "fresh air in the place."

* What is the policy on chemical and physical restraints? Obviously, the fewer the better.

* How frequently do patients get pressure ulcers? Such injuries occur when an individual stays in one position for too long and the skin in contact with the bed or other surface begins to break down. Again, the fewer the better. This is listed under a home's quality report on Nursing Home Compare.

* What is the medical direction model? This explains what kind of care the facility specializes in providing, i.e. subacute, Alzheimer's, for the developmentally disabled. Ideally, many of the patients at a facility would need similar kinds of care.

* What are the weight loss numbers like? All homes will have some, but they should not be substantial. This is listed under the quality report on Nursing Home Compare. 

* Does the facility have a resident or family satisfaction survey, and if so, will they show you the results? Good facilities will be transparent. 

Helpful tools in choosing a home:

* Nursing Home Compare offers a consumer guide to choosing a home at

* The AARP provides 10 tips for selecting a home at health/embedded_sb.html. It also offers a nursing home checklist at text/life/NursingHomeCheck list.pdf.

* And the National Citizen's Coalition for Quality Long-Term Care provides a consumer fact sheet on choosing long-term care at 

* Additional information can be found at the California Assn. for Nursing Home Reform,, and National Citizen's Coalition for Nursing Home Reform, 

* State inspection records can be located at the California Department of Public Health, 

* And a nursing home rating system is located at the California HealthCare Foundation site at 


Tammy Worth,0,7296499.story

Staffing is the key to quality care in a nursing home

By Tammy Worth
September 28, 2009

The cornerstone to quality care in a nursing home is staffing. Those with larger staffs tend to have less turnover, more stability and are more likely to meet the needs of all the residents.

"There is some very persuasive data showing staff simply can't perform all of the responsibilities they have unless there is an adequate ratio of staff to residents," says Janet Wells, policy director for the National Citizen's Coalition for Nursing Home Reform, a reform-activist-advocacy organization.

Homes should be staffed to provide at least 3 1/2 to four hours of care per resident in a 24-hour period, says Larry Minnix, chief executive of the American Assn. of Homes and Services for the Aging, a nonprofit organization that represents not-for-profit elder-care facilities. Some may even offer four to five hours daily. 

Minnix recommends asking a facility how much care it provides to patients. This information is also reported on Nursing Home Compare (it is loosely tallied by dividing the number of hours worked daily by the number of residents at the facility). 

To assess staffing levels, Pat McGinnis, executive director of California Advocates for Nursing Home Reform, recommends visiting at a time when a facility is most likely to have maximum staff on duty (like at lunch, the biggest meal of the day). Telltale signs of understaffing include diners with food trays who are not eating because they are not receiving necessary assistance, residents sitting idly in common areas or their rooms with nothing to hold their attention, and call buttons going unanswered. 

"If they don't have enough staff then, they won't late at night," she says. 

Visiting during mealtime is also a good way to gauge food quality. Weight loss can be dangerous to the elderly, so food should look and smell appetizing. 

Some of the more progressive homes have buffet lines rather than the "school lunchroom program," in which residents shuffle through with trays, Minnix says. 

"Food is the most looked-forward-to institution for many people, especially those confined to a home," he says. "You should ask about snacks and what kind of weight loss-weight gain program they have."

Sometimes, outside resources can help in assessing a home. Minnix recommends talking with a hospital discharge planner, people in the nursing home's neighborhood and family members of other nursing home residents (catch them when they're leaving the facility, he suggests).