On 5/14/2018 a family member of the resident stated that a CNA could not remove a rubber band for the resident’s braided hair and told the CNA not to cut off the resident’s braided hair. The CNA cut the resident’s braided hair off anyway. The incident was reported to the facility Administrator. The Administrator had no record of the event and could not provide any documented evidence that she spoke with the CNA about the incident. The resident stated that she was devastated and did not want to leave her room. The facility acknowledged the incident and did not assign the CNA to the resident again. The facility failed to provide care and promote dignity and respect for the resident. This violation had a direct relationship to the resident’s health, safety, and security.