California has a toll-free number to file complaints about unethical, unprofessional or improper conduct by CCLD employees: (855) 305-7848.

The Community Care Licensing Division (CCLD) is responsible for licensing and regulating California’s 7,400+ RCFEs. In March 2011, CCLD launched the “CCLD Ethics Helpline” to ensure staff integrity, accountability and professional standards. If you feel that a member of the CCLD staff has engaged in improper conduct, you can call the Helpline at (855) 305-7848. Examples of improper conduct include violation of state or federal laws, waste or misuse of state resources and unprofessional behavior.

According to CCLD’s website, the complaint process is as follows: After a complaint is filed, CCLD will evaluate the complaint to determine if there is sufficient information to warrant an investigation. If an investigation is warranted, it will be conducted in confidence and CCLD will not report the progress nor results of the investigation to the complainant. If CCLD does not believe that the complaint rises to the level of improper conduct, it will redirect the information to the appropriate CCLD manager for follow up. If CCLD substantiates the complaint, it will give a confidential investigative report to the CCLD Deputy Director to take necessary disciplinary or corrective measures.